The ever changing world of shipping.....Im not sure that I have an actual policy but I can tell you that all orders are insured and I usually ship within 48 hours of the order date if the item is in stock.
International Shipping - Please be advised that many countries charge tariffs and taxes for leather products coming into a country. Etsy sellers have no way of knowing each countries laws regarding these things and if you have concerns you need to check into this within your country. I track and insure all international shippings that I can. I do not accept returns for any international orders.
I would also like to mention here that on international orders, and possibly domestic orders too, I have found that the USPS can and actively does duplicate tracking numbers. It has been my experience that once the package gets in the system then the tracking info is updated and corrected. That can take up to 48 hours to do that. I insure EVERY international order but once it leaves my hands it is out of my control and I would have to allow a minimum of 4 weeks before I could replace or claim an item that is not delivered. Lets all hope we never need to worry about this!
I also do not accept responsibility for any taxes, tariffs or fees that may be applied by the government of your city, state, or country. Please check to see if there are any additional fees for you to receive a package from the United States of America.
Unclaimed - I send all of my packages insured and with a tracking number when requested. The tracking information provided from the USPS will tell me that it is delivered to a post office but not to an individual person. If the purchaser fails to claim their package at the post office or does not receive their package and does not contact me within 14 days of the original purchase I will be unable to refund any part of the purchase price.
If you have any questions please don't hesitate to ask me. I am a professional leather worker, not a professional shipper and there is always something new to learn. I enjoy shipping my work all over the world.....sometimes I just have to figure out how to do it!
Returns & exchanges
I strive to have happy and repeat customers. If you are not happy for any reason, please let me know within 7 days of receiving your purchase.
I will make every effort to make you happy! In the event of a refund the item must be returned to me in its original condition and if there were any additional shipping charges per your request, they will not be eligible for a refund. Return shipping charges would be at your expense and I would require insurance for the purchase price plus shipping and also require proof of delivery. Returned items need to be received by me within 14 days of receipt of item.
All custom orders require full payment in advance. Custom orders are not refundable.
International orders are non-refundable.
Unclaimed - I send all of my packages insured and with a tracking number. The tracking information provided from the USPS will tell me that it is delivered to a post office but not to an individual person. If the purchaser fails to claim their package at the post office or does not receive their package and does not contact me within 14 days of the original purchase I will be unable to refund any part of the purchase price.
There are no refunds on pipe products due to hygiene reasons. There are no refunds on moccasins, or clothing items due to hygiene reasons.
Please contact me for any custom orders that you are interested in. Custom orders require advance payment and are non refundable. If what you are wanting is similar to the work you see listed then I am interested in creating your custom project. Even if you are interested in something that you do not see please dont hesitate to ask if I can make it. Also please keep in mind that in some cases I may need to order materials and depending on the size of the project it may take a little time to create. I can advise you of any time and material issues prior to your full advance payment. There is no extra charge for a custom order unless there are more materials involved.