We try our best to ship orders the same day or next business day, excluding weekends and holidays. Packages will be shipped via Royal Mail. Please make sure you have the accurate shipping address in Etsy. We are not responsible for orders that become lost or damaged in transit and will not offer refunds/replacements for such occurrences. Although mailing problems are rare- there is always a risk.
Card Design House accepts PayPal. You can pay with a credit card through PayPal without setting up a PayPal account. Please be ready to purchase your custom orders within 24 hours. After that, the listing will be removed and the goods will be released to other customers.
Returns & exchanges
Returns will be accepted within 7 days of purchase if there is a problem and items have not been altered in any way. Cushions that have been washed or scented in any way will not be accepted for a refund. Cards must be returned in the cellophane they arrived in.
Return shipping, will be customer's responsibility, unless Card Design House is at fault.
A 10% restocking fee will be subtracted from your refund for all returned items.