All orders are shipped within 5 business days, but often sooner. We will ship via USPS with standard shipping to keep cost low. If you need faster shipping please let us know so we can make arrangements at an additional cost to you.
Please double check that your Etsy address is correct because that is the one I will ship to. If you need to make changes send me a convo through Etsy.
International orders will only be shipped once a week, typically on Saturday mornings. Please note that tracking is not available for International orders. We can not be responsible for any customs fees so you will have to pay them. Also we will not mark any items you purchase from us as gifts on the customs forms as well. Sorry for any inconvenience this may cause.
All shipping includes the handling & packaging fees as well. If these fees go over $2 the actual cost then we will gladly reimburse any over payment.
We accept payment through PayPal and Etsy's Direct Check out system. We also collect sales tax for Wisconsin residents. Once we receive payment we will process and ship your order. If you wish to cancel an order let me know so I can refund your payment if we didn't ship your order. Any issues or questions please contact me at firstname.lastname@example.org or send my a convo through Etsy.
Returns & exchanges
Once we ship you will be unable to cancel your order. If you are unsatisfied with your order in any way (which we are sure you won't be) please contact us at email@example.com or send us a convo through Etsy so we can figure out how to resolve any issues. Exchanges can be made for shop credit towards another item(s). To do so you must ship the item back to us in salable condition at your cost. Thank you.
We do custom orders including but not limited to: -Spinning -Art Batts -Dyeing Fiber -Knitting
We are also contributors to the Phat Fiber box. So if you order from us you can enter to win a super box on the Phat Fiber Ravelry group here: http://www.ravelry.com/groups/phat-fiber-sampler-box
We LOVE sparkle and most of our fiber batts contain Angelina and it can get everywhere. Those sparkly fibers can be sneaky and want to go for a trip so please excuse the extra sparkle in you package. We will do our best to not include it if you didn't order it. Thanks for understanding.
We also have pet friendly and smoke free homes. So you items won't smell like smoke but may contain an animal hair here or there.