All orders come with a tracking number to confirm delivery. Please make sure your address is updated on Etsy to ensure the item is delivered to the right address. Item will have to be repurchased if address is not updated to current address. We send to the address that we receive from Etsy. Please send me message via Etsy within 24 hours of purchase if address has changed. Shenton Studios is not responsible if information is not up to date.
If your item arrives damaged in any way, please contact me via Etsy or email within 24 hours of delivery. Item will need to be returned before proceeding with refund or exchange. For refunds: a full refund will take place by request in the same currency you paid with once the item is returned, including shipping costs. For exchange: exchanged item will be sent between 1-2 business days once the original item is returned. Shipping costs will not be reimbursed for exchanges.
I totally get it; you buy an item you really had your eye on, and it wasn't what you expected. If this is the case, please contact me via Etsy within 14 days of delivery and we can discuss what we can do. Refund or exchange will take place once the original item has been sent back. Shipping costs will not be reimbursed.
Custom orders are final sale. Customers are expected to keep communication with Shenton Studios to make sure "you get what you asked for." Shenton Studios may send photographs upon request of the work in progress to ensure both parties are on the same page. Item will be shipped with tracking number to confirm delivery. Again, custom orders are FINAL SALE. Exception is if the item is delivered damaged.
Awesome! Send me their name and address in the Notes at checkout or send me a message on Etsy with the address. I'll be more than happy to ship it to them. If you would also like me to write a special note for them, please include what you want written in the notes/message.