All shipping is done via United States Postal Service. Ready to ship items will be shipped as soon as possible after payment is received, usually within 1 business day. Made to Order items will ship as soon as completed, check shop announcement for current production times.
International shipping is done via United States Postal Service First Class International. Delivery times vary.
Otterly Adorable Knits is not responsible for any fees or taxes imposed by country where delivered.
Paypal, Direct Checkout, and Etsy Giftcards only.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
Refunds will be issued once the item in question has been returned. A 5% restocking fee will be assessed and shipping is non-refundable.
Custom orders are available please contact seller.