Most purchases will be shipped within 1 to 3 business days. I will contact you immediately if I foresee the process taking longer.
All packages will be shipped via USPS first-class mail or priority mail depended on which one is cheaper. The shipping charge will be combined if you buy more than one items. For USA buyer, the total shipping charge will be $4.00 if the package is less than 3oz.
LOST PACKAGES: Please contact me if you don’t receive your package in 30 days; then, I will file a claim with USPS to track the package. If the tracking records show 'Delivered', the replacement process will then be out of my control as USPS will not refund any charges.
Once the package has been deemed lost by USPS, I can either return the funds of the item 60 days after purchase, or if possible, I will recreate your item and ship it. The shipping charges will not refunded for USPS does not refund this portion.
If you would like a more secure mailing method, please select the option you would like upon checkout. It will be your responsibility to choose this option. If you do choose a more secure shipping method (IE: UPS or FEDEX), and the item is lost, the entire purchase will be refunded, or if possible, I will recreate the item and ship it.
DAMAGED ITEMS: Please contact me immediately if your item arrives damaged due to transit. I will need attached pictures of the damages as I will need to forward these to USPS. The process in filing a damage claim and receiving reimbursement can take up to 60 days. If the claim goes beyond that time frame, I will replace your item, if possible, or refund you the purchase price of the item (shipping costs will not be refunded). If the claim is approved within the time frame, the same will apply, I will replace the item without any additional charges, or I will refund you the purchase price of the item only.
Again, If you choose the option for a more secure Shipping Method (IE: UPS or FEDEX), the process in filing a damage claim and receiving reimbursement only takes up to 30 days. If the claim goes beyond this time frame, I will replace your item, if possible, or refund you the purchase price of the item. If the claim is approved within the time frame, I will replace your item without any additional costs to you, or replace the cost of the item AND it's shipping charges.
Shipping to other countries take different times to arrive depended on country, normally 10-20 days. However, some countries are very slow. So, be patient.
I accept all Credit Cards, Etsy Gift Cards, and PayPal. Money is Money :D
Returns & exchanges
FEEDBACK If there is any problem with your order, please contact me before leaving feedback.
If you are unhappy with the item overall, you MUST message me within 3 days upon receiving the package. If we cannot find a fitting solution, I will ask you to ship it back where I will happily PROCESS A FULL REFUND UPON RECEIVING THE ITEM BACK. The return shipping charges will be your responsibility.
All orders with special design or large quantity order are not refundable because it's special design for you. I can't sell it to someone else. And, I am a small seller. I can't sell such large quantity to other buyers if you return your large order. Please make sure if you really want to do it before you place the order.
If this purchase is a GIFT: Please indicate if this purchase is a gift in the "Note to Seller" section upon checkout so I can ensure no pricing is shown in the packing list. If you would like a note included, please add the message in this section and I would be happy to insert it with the piece.
Processing time: For Custom MADE TO ORDER pieces, please allow 1-5 calendar days for your piece to be shipped. You will receive an email as soon as your bracelet has shipped. All packages are shipped via USPS FIRST CLASS MAIL.
For COMPLETED pieces, please allow 1-2 calendardays for your piece to be shipped. You will receive an email as soon as your bracelet has shipped. All packages are shipped via USPS FIRST CLASS MAIL.
Shipping Cost: US customers will be charged $4 for shipping. For each additional piece, $1 will be added to your shipping costs. International customers shipping charges vary. Please add piece to cart to view shipping costs. For each additional piece, $1 will be added to your shipping costs.
Guarantee: I want you to enjoy your bracelet for a very long time - but accidents do happen, so if there is ever a problem with your bracelet just let me know and I will be more than happy to fix it for you.