All items will be carefully packed for posting and proof of postage kept.
Your shipping address should match your Etsy address. Please contact me if there is likely to be a discrepancy with this or with your PayPal profile so your order can be sent to the correct place. I will use the Etsy invoice address provided at the time of purchase as the default.
Customers are responsible for customs fees, taxes, etc, on purchased items entering their country. I usually state lower value on Customs Declaration form for International customers, so that customers don't need to pay customs charges.
The delivery usually takes about a week if you are outside UK, but the delivery time depends on the postal service in your country.
I accept PayPal and Direct Check Out payment. You will also be able to use a credit card if you click on PayPal.
I will send your purchase very soon (2-3 business day) after full payment for the item. If you change your mind about the purchase before paying, please let me know as soon as possible so I can cancel the transaction and reclaim the fee I pay to Etsy.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 21 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
If you don't receive your order or don't like the item when you receive it, please contact me as soon as possible before you leave a negative feedback and I will try my best to resolve it with you. I want you to be happy with your purchase.
Refunds: If you change your mind about the item but the item itself is correct and no other problems, the refund will be only the amount of the item cost.
Returns: Customers are responsible for return postage.
If you have any questions or comments, please feel free to contact me.