I send my items by first class Royal Mail and usually ship within 3-5 days of payment. I try to keep postage down to a minimum (I know people don't like to pay for postage) so will use as little packaging as possible but please be sure it will be securely wrapped and protected.
Items are shipped to your Etsy address. Please make sure that the address you provide is correct before payment is made. Any items returned due to the wrong mailing address will be the responsibility of the buyer to pay for additional shipping costs.
INTERNATIONAL shipping time varies by country. International items are posted Tracked and Signed For, Royal Mail and can take anywhere from 8 to 16 days, although it can take 6-8 weeks depending on the postal service and your customs office so please be patient.
Shipping to some countries can be quite slow so please take this into account when ordering your item and don't leave it too late.
International buyers are responsible for all customs fees, taxes, tariffs, or receiving fees incurred. Buyers are responsible for knowing and abiding by any import restrictions to their country from the united Kingdom.
I accept payment via paypal and Etsy Payment. Items will not be sent until full payment is received.
Returns & exchanges
I gladly accept returns
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
**RETURNS** Returns will be accepted for defective products or those damaged in shipping only.
I hope that you are really happy with your purchase but if for some reason you aren't I would be grateful if you could contact me straight away and I will try to fix things for you. I will accept a return within 14 days of delivery as long as the item is returned to me in its original condition and as the buyer, you are responsible for all return shipping cost's. If the item is damaged during delivery, again, please get in touch within 24 hours and I will do my best to sort things out for you. In this case a photo of the item and the damage would be great thanks.
All my items are hand knitted, hand crocheted or hand sewn and so sizes may vary slightly. I will give measurements so please check that the item will fit before ordering, I wouldn't want you to be disappointed. I will always tell you what type of yarn I have used but all garments should be washed on a cool wash and dried flat (or even better hand-wash) to help keep it looking good for as long as possible.