I ship as quickly as is possible. My items are handmade and take time to create, if you need your items by a certain date please contact me before purchasing. Priority & Express mailing options are available.
International Orders: I highly recommend insurance I cannot be held responsible for items after they leave the UK postal services hands as there is no way for me to track or confirm anything after that point.
I accept Paypal or Credit Cards through Etsy. I will only ship to the address on your Etsy account, even if you paid through Paypal. Please make sure it is correct or you may have to pay additional shipping charges. Customs, import fees & taxes are the responsibility of the buyer.
Returns & exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 24 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Additional return information
Refunds are taken on a case by case basis. My items are handmade with the greatest of care and shipped carefully. Insurance is highly recommended for higher priced items. If there is any kind of problem with your items please contact me straight away and I will do my very best to make sure you are absolutely satisfied with your purchase. Customs, import fees and taxes are the responsibility of the buyer and are not refundable.
If you see something in my shop but would like it in a different variation please contact me and I will work with you to make sure you get what you want.