Items are mailed within 1-3 working days. (Shipping dates of custom orders will be decided in consultation with the buyer.) If there are any unforeseen delays I will contact you immediately. If the purchased item is a gift and/or you need it by a specific date, please let me know so I can make sure it will arrive in time.
All shipping costs listed are Royal Mail first class, shipping from Glasgow, Scotland. Proof of posting will be obtained for every package sent by this method and a copy can be provided on request. Please note that items sent via this method that do not arrive cannot be replaced, nor am I able to provide refunds for lost packages. If you would like an insured service, priority shipping, package tracking or any other service please let me know and we can discuss additional costs.
I prefer to take payments through Etsy's Direct Checkout or by PayPal, but if you are not able to make a purchase using these methods, please contact me and we can work something out. Payments should be received within 24 hours of purchase. I will contact you with a reminder if payment has not been received within that time period. Items will be re-listed if payment is not received.
Returns & exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 12 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Additional return information
If you are not completely satisfied with your purchase, please contact me within 7 days of receipt of shipment for a refund or an exchange. Please contact me before returning an item. Returned items should be in new, unworn condition in the original packaging. Refunds will be given once the product is returned. Shipping charges will not be refunded.
Sorry, but custom orders and sale items cannot be refunded.