All orders will be shipped via United States Postal Service within several days of purchase. Shipping costs include packaging charges.
Faster shipping is available upon request. Buyer is responsible for all lost items unless insurance has been requested and paid for.
Visa, MasterCard, PayPal, Discover, We DO NOT accept American Express
Returns & exchanges
I will be happy to refund you once the item has been returned in its original condition. All but the shipping charges will be refunded. See additional information for more. Yarn must be returned free of odor (smoke, I am allergic), pet hair, and must not be altered in any way (wound into a ball / knit with).
All sale items are nonrefundable.
Items may be slightly different from photographs, however it would be very hard to detect. Each different type of yarn is photographed individually each time.
If an item arrives broken please contact me asap. I will do my best to replace the item. If irreplaceable you will then be refunded all costs minus shipping. However, these terms are only in affect after proof of damage is given (either a clear photograph or having the item shipped back - depending on the item(s) purchased). Contact me for more specific information.