Our items are send from the Czech Republic and we offer you worldwide shipping. We generally ship Your items within 3 business days of receipt of payment. We send our items via air priority mail (we use Czech Post postal service). You should expect to see your delivery within 1-2 weeks (EU and Canada) and 2-4 weeks for other international orders.
For our US customers - US post recently had longer delivery times and lot of deliveries are delayed! For some of the packages, online tracking is temporary not updated at all - tracking says " Origin Post is Preparing Shipment" even if the parcels are in USA waiting long time for scanning. PLEASE NOTE that during busy season of year or due to bad weather conditions, it may take longer to receive your goods.
Orders from Latin America (Nicaragua, Mexico, Peru, Bolivia, Brazil, Colombia etc) are accepted after agreement between the shop and the customer. You can place smaller orders (up to 40 USD including shipping price) from these countries and they will be sent via post. Bigger orders need to be sent by PPL with extra shipping charge but this agreement must be done explicitly.
ALL OF OUR ORDERS ARE SEND AS REGISTER MAIL - SIGN REQUIRED.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.