Most orders will be sent out within 2 business days after receiving payment. All orders ship from Bonita, California (San Diego County) and will be shipped to the confirmed address on your PayPal account.
You will receive an order confirmation email, and then a shipping notification email with tracking information once your order has been shipped.
USA: Orders are shipped via USPS First Class.
INTERNATIONAL: Orders are shipped via USPS First Class Mail. Please be aware that overseas shipping can take between 2-6 weeks to arrive. In some cases a bit more.
Any customs fees, duty or import taxes are the buyer's responsibility to pay. If you have any questions or concerns about these fees, please contact your local customs office.
PayPal is the only form of payment at the moment.
Returns & exchanges
I gladly accept returns
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
NO RETURNS ACCEPTED ON EQUIPMENT AND/OR TOOLS.
All other items return policy is as follows:
I hope you love and are happy with your purchase! However, if you are not happy with it, please contact me within 3 days of receiving your order and we will work on a return.
Items must be in its original and unused condition. You will be responsible for any return shipping costs. There are no returns on custom orders or altered items.
Photography: I try to take as many photos of different angles to give you a better perspective of the stone condition and colors. I list all items using a laptop and when listing, the colors reflect stone colors. Due to the many variations in monitors and browsers, colors may appear different on different monitors. Not all computer monitors are calibrated equal and color hues may differ. I tested this theory myself, laptop colors match the stone but, on my iPad, the colors are deeper hues. Please contact me if you have any questions about a stone or other product. Thank you!