All items are shipped through Canada Post, regular mail. With regular mail, tracking is not included. Priority mail and tracking is available at an additional cost. Please be aware that I cannot track a parcel sent by regular post once it leaves Canada.
Please allow two weeks from your order for the item to be delivered to you. Most orders will arrive more quickly.
Lost item: If an item is lost, please contact both me and your local post office. I will try to resolve the concern however my abilities are limited with the postal service!
Prompt payment through PayPal or direct payment is appreciated. Items that do not receive payment within 24 hours may be cancelled for re listing.
If you wish to cancel your order, please do so within 24 hours. After that point, it is likely that the item maybe shipped and the return policy applies.
Returns & exchanges
If an item does not meet your satisfaction, please send the item back and I will issue you a full refund for the purchase price. Please note, this does not include a refund of shipping.
Custom orders: I will be happy to do custom orders. Please allow for an extra week for your order to be completed. I request payment in advance, as custom orders can be difficult to resell. Custom orders are non refundable.
Please be aware that all items are handmade. There may be some slight differences, however I attempt to ensure that the photos accurately reflect the product as much as possible.