Our normal shipping method is UPS ground, which generally arrives in 2-6 business days AFTER we have processed your order. We do not ship or deliver on Saturdays or Sundays. UPS Ground Delivery = 3-4 Processing Days + 2-6 Days Shipping = 7-10 Day Business Day Delivery Time. If you need expedited shipping, we do offer UPS 3 Day Select ( 5-6 Business Day Delivery Time), UPS 2 Day Air (4-5 Business Day Delivery Time) or UPS Next Day Air ( 3-4 Business Day Delivery Time ). Any shipping requests for expedited shipping must be requested by calling 1-561-374-0066 prior to placing your order as additional rates apply: UPS 3 Day Select $25, UPS 2nd Day Air $35 and UPS Next Day Air $55. These shipping options are only available for orders shipped Within the United States.
We ship internationally but do not ship to the following countries: Africa, Belgium, Bulgaria, China, Egypt, Ghana, Indonesia, Israel, Lithuania, Malaysia, Russia, Nigeria, Pakistan, Palestine, Romania, Southeast Asia, Turkey, Ukraine and Yugoslavia. We are not responsible for custom fees, duties or taxes.
We accept all Etsy payment methods including gift cards, paypal and specified credit cards.
Returns & exchanges
We are confident our products will exceed your expectations. In the event you want to return or replace your order, we do offer a 21 day return period. You must request a return authorization to firstname.lastname@example.org. Returned items must be in their original condition and packaging. A reshipping charge will be applied to all replacements. If your item arrives damaged or defective, please contact us immediately usIng the Etsy message link. The product must be returned to us within 21 days of invoice. Unfortunately, we cannot refund your return costs. A 20% restocking fee applies to all returned crystals.