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We accept all major credit cards and Etsy Gift Cards. Products must be paid in full before the product will be shipped and/or produced. Customer is responsible for tax and shipping cost. If for any reason you are not satisfied with your purchase, you may return for a full refund or exchange within 14 days of delivery. **Please see Shipping Policies**
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
IF YOU ARE DISSATISFIED with your purchase (and there are no issues with the item), you may return it for a full refund or exchange within 14 days of delivery.
IF YOUR PURCHASE IS DAMAGED, we would like to extend our apologies for any inconvenience. Also, we will offer you three options to rectify the problem: We can either (1) Return the item for a full refund, (2) Return to LoveJoyandWreaths and we will either exchange/fix the same item at no cost to you, or (3) you may keep the damaged item and we will issue a partial refund.
LoveJoyandWreaths is not responsible for any losses. A confirmation email will be sent to you once your item has been shipped with a tracking number. If you have any questions regarding your order, please feel free to contact me.
****CLEARANCE ITEMS**** We DO NOT accept refunds or exchanges for Clearance Items
Custom orders will be accepted on an individual basis. A budget will be discussed with the customer and must be paid in full before production. A final approval will be needed by the customer before pictures are posted and product is shipped. This is to ensure that the customer is receiving exactly what they want and know exactly what they're purchasing.
**Shipping for most items (this includes wreaths, garlands, and centerpieces) ranges between $15 - $30 depending on size and weight. If you have any questions regarding shipping, please don't hesitate to ask!
****UPON ARRIVAL**** Please note that it is very common for pieces on your new wreath to get adjusted in shipping. Things like bows, ribbon or berries will in all likelihood need to be "fluffed" once taken out of the box. If you have any concerns or questions about re-fluffing, just let us know.