**PLEASE NOTE**We are located in Canada, our shipping costs through Canada Post are higher than US Postal Rates. The shipping costs reflected in our shop are actually lower than what we pay to ship your items. Thank you for understanding!
If you purchased items on FRIDAY, SATURDAY OR SUNDAY, your order will not be marked shipped until Monday.
Shipping Averages Canadian orders: Please allow 5-10 business days for orders to arrive. USA: Please allow 7-10 business days for orders to arrive (these do not include holiday seasons)
Included in the shipping cost is postage and packaging. In order to keep your costs down and be eco-friendly we use recycled envelopes and boxes in good condition.
All orders shipped within Canada are Expedited Parcels with tracking. US orders are shipped by Canada Post Small Packet Air without tracking. Please make sure that address is accurate and contact us immediately if changes need to be made.
If you would prefer a faster delivery/ expedited shipping please send us a message and I will set up a custom listing with the additional shipping fees.
We are not responsible for damages during shipping. We guarantee your product was in perfect condition before it was shipped.
If payment is not received within 7 days, The Balanced Life will cancel your transaction through Etsy. You will be notified via email 24 hours prior to cancellation.
A paper copy of your invoice will not be sent with your product unless requested.
If your Paypal and Etsy addresses do not correspond, The Balanced Life will contact you for verification. If we do not hear from you within 3 days, we will ship your product to your ETSY address or possibly cancel your order.
Returns & exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Additional return information
Due to the custom nature of our products and for hygenic reasons, we do not accept refunds. If you are unhappy with your product in any way, please contact us and we will do our best to come up with a solution for you.
The Balanced Life is always looking for like-minded, independent retailers to partner with. Please message us for wholesale inquiries.
If you are unhappy with your order in any way, we ask that out of respect that this is our bread and butter, you contact us before you write a negative review. We will be more than happy to come up with a solution for you.