We ship USPS with tracking on every item. Once we drop your item off at the post office, it is out of our hands. If you have an issue with your package please contact your local post office. We are not liable for any lost or damaged packages during shipment. If you would like to add insurance to your item, please let us know. We do NOT ship internationally.
We accept all major US credit cards. Item must be paid for in full and clear before we will ship it out. Our cancellation policy is 12 hours due to the fact that we may ship your item out the next day.
Returns & exchanges
I gladly accept cancellations
Request a cancellation within: 12 hours of purchase
I don't accept returns or exchanges
But please contact me if you have any problems with your order.
Additional return information
We have a STRICT no refund policy. Because of the custom nature of our items we DO NOT accept returns. If there is an issue with your order, please contact us via message before rating us. If for some reason you are dissatisfied with your order please contact us and we will work with you and MAY offer a replacement.
We work in a SMOKE FREE and dog friendly home. Any questions? Please email us! firstname.lastname@example.org