Packages are mailed within a 24 to 48 hour time frame. Packages less than 13 ounces are shipped via First Class. If you prefer to have Priority, please contact me before paying so I can adjust your invoice.
All domestic shipments come with Delivery Confirmation and a tracking number will be emailed to you.
If you require insurance or signature confirmation, please contact me.
I ship everywhere in the world!!! If you do not see your country listed you may either pay and I will refund excess charges or convo me and I will send you an updated invoice with the correct shipping charges.
According to USPS, most shipping takes between 7-10 days. Keep in mind, that this is an estimate. Although not the norm, packages can take 3-4 weeks for no apparent reason.
When purchasing more than three items there will generally be a refund for shipping.
Please note that you as the customer are responsible for all duty and taxes. I do not change package value so that you can avoid them. Thanks for understanding.
IMPORTANT!!!! I only ship to the address provided to Etsy.
Paypal is my preferred method and is expected THE DAY OF PURCHASE. If you need assistance with a longer time frames, please contact prior to purchasing and I will be happy to hold something. If I do not hear from you and it passes 24 hours from purchase, the sale will be canceled without notice.
If you are purchasing multiple items during an update and would like a combined invoice, please indicate so on the notes to seller during purchase. You will be given 24 hours from the time the Paypal invoice is sent to pay.
Purchases through e-checks will ship after payment goes through.
I will hold items to assist in saving on shipping. Just let me know you'd like to do this!
All residents of Kansas will be charges sales tax upon checkout.
Returns & exchanges
Due to the nature of my items being one of a kind, I prefer a one on one approach to returns. If you have a problem with your order, please contact me immediately! I will give seven days after you receive your order to contact me. Buyer is responsible for all shipping charges, no refunds will be give for this. Items must not be altered in any way, this includes winding of yarns, and free from "introduced*" fragrances and odors to include cigarette smoke.
*Please note, although I store my fibers and yarns with lavender satchets, they do not actually touch them, so there shouldn't be a smell once it reaches you.
KNOTS -- knots happen, they part of the milling process. We allow up to two knots per skein. If you should receive a skein that has more, contact us immediately.
COLOR ACCURACY -- Please remember that colors on different monitors can vary vastly. I calibrate my monitor before every update so that I know the colors appear true on my monitor, but what I see may not be what you do. If you have questions about the color, please contact me BEFORE ordering!
Custom orders are only available when a "Made To Order" listing is in the shop. I offer these in between regular dyeing sessions when I have the proper resources to do so. I do love doing these, but unfortunately cannot offer the service all of the time.
I can no longer fulfill custom spinning requests. Should you see something you like but don't spin, I know of several very talented spinners and would be happy to refer you to them.
Likewise, I'm unable to make batts upon request. I will continue to offer these for sale when I have a chance to make them.
At this time we are actively seeking Brick and Mortar wholesale accounts. If you are an online only shop, please convo to find out when we will be accepting more accounts.
SHOPS THAT CARRY SQUOOSH FIBERARTS
She Sells Yarn -- www.shesellsyarn.com in Daytona Beach, FL The Tinsmith's Wife -- www.tinsmithswife.com in Comfort, TX
Spun Out -- www.spunout.com.au The Fiber Fix -- www.thefiberfix.com Eat.Sleep.Knit -- www.eatsleepknit.com