Shipping costs have skyrocketed! I am so sorry for my international customers, but I have to raise my shipping rates. We've had a few rate increases in the previous years but the most recent one was a humdinger. I've been charging $3.50 for the first skein and just absorbing the extra charge of about 75 cents plus shipping materials, but I can no longer do it. Shipping one skein to Australia has jumped from $4.25 to nearly $6.50 for one skein! I have changed my shipping rates to reflect this but I advise all international customers to do two things in order to cut costs: 1. Buy in bulk -when pricing three skeins, it appears that the cost plummets to about 3.70 per skein for shipping instead of $6.50. 2. Convo me with your order before purchasing. I am more than happy to set up a reserved order for you, assemble the package, and have it weighed at the post office so that I may offer the exact (and hopefully less expensive) shipping cost.
I am happy to take custom orders and holds/reservations. Custom orders will require a deposit of 25%, and balance must be received within two weeks of listing date unless otherwise agreed upon. Reserved listings/holds will require full payment within two weeks unless otherwise terms are agreed upon.
I need to charge sales tax on WA orders.
No coupon codes may be honored on bulk listings, Buy 6 Get 1 promotion, or club/membership listings.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
If there is an error on my part, i.e. I shipped the wrong skein or the listing was incorrect, I will gladly offer a refund if an exchange won't work.
I do not offer refunds in other situations. If you receive the yarn and it doesn't suit for some reason, we can discuss an exchange option but the buyer is responsible for shipping costs.
If there is any problem at all, please contact me within a week of receiving the yarn. I cannot offer exchanges past this point, and the yarn must be returned in the same condition in which it was received.
I offer a Buy 6 Get 1 Free promotion! I usually choose the free skein but am more than happy to take requests. The free one must be of equal or lesser value, but feel free to find the average cost per skein. For example, an order which looks like:
2@$20 1@$28 2@30 1@42 Would total $170, or $28.33 average cost per skein. The free one should be equal to or lesser than $28.33, not the least expensive skein in your shopping cart.