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Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
In case you are not happy with your product, in the time of receipt of a physical product, you will have 48 hours to request a refund. It should also be sent back to the sender received the product, in this case Mamma DIY Patterns. If the object of the return is error Mamma DIY Patterns, shipping costs have at our expense, if the reason will result in error buyer, shipping costs borne by the buyer. The product shall be returned must be in excellent condition with WITHOUT REMOVING labels, and in the same packaging in which it was received. It will be sent by DHL with a receipt by the Mail on which consist of a locator to make an online monitoring. The refund amount will be paid once Mamma DIY Patterns has received the product and confirm that it is in the same condition in which they were sent at first.