Made-to-order items generally ship within 1-3 weeks of purchase, unless we agree upon an earlier date. Items that are in stock will ship in 1-2 days. If there are any unexpected delays, I will contact you through Etsy. If you would like to request quicker shipping, please message me through Etsy’s “Contact” button. Items shipped within the US take between 3 and 5 business days to arrive, while overseas shipping can take 4 to 21 business days. Additionally, please note that buyers outside of the US are responsible for any fees, duties, taxes, etc.
Please make all payments via Direct Checkout or Paypal. If you do not have a Paypal account, you can use your credit card by choosing the option "Paypal" and then "Pay by credit card." For more detailed instructions, see http://www.etsy.com/help/article/361. Other payment options are offered through Paypal. If you require an alternate payment method, please use the Etsy "Contact" link and we will discuss accommodations. Merchandise will be shipped after payment has been cleared.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
Customer satisfaction is very important to me. If you are unhappy with your purchase for any reason, please send me an Etsy "Contact" message, and we will discuss and resolve any issues. If a return has been agreed upon, please make sure the item in its original packaging and it’s in the same condition it arrived in. Also, please insure it, as I am not responsible for items lost or damaged in transit during the return. I’ll need to receive the item within 7 days of your receipt. If you are in the European Union, this period is extended to 14 days. Custom orders and shipping charges are not refundable, nor are certain items returnable for health and hygiene reasons, such as earrings. If however the earrings are returned for a error or problem resulting from my crafting, I will happily repair or replace the item for you.
Please note, if you take my jewelry to another jeweler and for any reason they damage it, I will not issue a refund or cover any damages caused by someone else.
On Size: In general, measuring your own finger or sizing your own rings will not work. Also, know that your left and right fingers are different ring sizes. Your wedding ring finger will not be the same size on your other hand. If you are not sure about the size, please go to a jeweler. I want you to be completely satisfied with your purchase, so please take care that you get the right size!
On Custom Orders: Inquiries regarding custom orders are always welcome, as I enjoy working with customers to create something special. Custom items are identified in the listings, but if you have something else in mind you would like me to make, by all means, please message me. I am very contact-friendly.
Work on custom items will begin after I receive the custom information requested in the listing. I can’t begin until I’ve been given your choices, so remember to send them along with your order. I will keep you updated on the timeline and progress of your item.
On Materials: All fine silver (.999) and sterling silver (.925) tarnishes through a natural process called oxidization. It can easily be cleaned with commercial silver cleaners purchased at jewelry stores, drug stores, and some grocery stores. Likewise, copper undergoes the same process and will patina with wear. You can use a jewelry cleaner or occasionally rub the jewelry to maintain its shine. Avoid wearing sterling silver when swimming, cleaning, or other activities where you might come into contact with chlorine. Chlorine reacts with the copper in sterling silver and will cause pitting and discoloration making polishing much more difficult.
Fine Silver (.999 pure): I absolutely love creating with fine silver and prefer to use it wherever possible. Yes, it is softer than sterling silver and will scratch more easily. With that said, most items that end up scratching it would very likely scratch sterling silver as well. I love the whitish matte color fine silver takes on with wear and that just doesn't happen with sterling. Many will say that fine silver is too soft for rings, but I disagree. I've done a number of long term wear tests and have developed an appreciation of the thickness of fine silver required for shape retention. I wouldn't make a 1/16th inch (1.5mm) band from fine silver, but I'd readily make one approximately 1/8th of an inch (3.5mm) and work harden it during finishing. The drawback for me is that it takes more material, time and effort to craft with fine silver, but I believe it is well worth the extra effort and material.
Fine Gold (.999 pure): My love affair with fine silver extends to pure gold. The look and feel is just pure awesome. Pure gold is one of the most malleable of all metals and is quite soft. Wherever possible, I will incorporate architecture & design into the piece to provide structural integrity. With that said, pure gold is quite soft and can easily be bent or damaged. It's pure gold...for goodness sake, treat it like it!
Natural Turquoise and Stabilized Turquoise: When I use the term "Natural Turquoise" in my shop I am referring to a natural stone as found in nature. There is no stabilization, dyes, or chemicals introduced into the stone. It is as nature made it. When I referred to stabilized turquoise, I'm referring to a stone that has undergone a chemical treatment process. The vast majority of turquoise available on the market has undergone some sort of stabilization process. Stabilization is the process of infusing the stone with a polymer resin, paraffin or other chemical treatment to harden and/or seal the stone. The reason for this is twofold. The first reason is that without stabilization the vast majority (I've read that's about 90% of all turquoise mined), would be far too soft for use as a gemstone - think of it as a chalk like texture that would be impossible to polish without it being hardened in some way. With the infusion of a resin the stone becomes hard enough to be cut and polished as a gemstone. The other approximately 10% of turquoise mined that is hard and durable enough to be cut and polished as a gemstone without any treatment at all is referred to as "gem quality" or "gem grade" turquoise. The other reason that turquoise is stabilized is to maintain it's color. Natural turquoise, even gem quality, is quite porous. Over time the stone will absorb oils from your skin and undergo a color change darkening the stone and usually introducing a greenish hue. Stones that are stabilized resist the color alteration, however, the process immediately darkens the stone from its natural color. Which is better? It all simply comes down to a matter of personal preference.
Granulated Items: Granulation is the process of fusing tiny spheres of silver or gold to a base. The surface area in which the fusing occurs is quite small and because of that it is possible that a direct strike or scrape can remove one or more granules. I thoroughly inspect and test the adhesion of each granule that I fuse to my pieces and I do my utmost to insure that they are securely adhered and will not come off under normal circumstances. If a granule is knocked off or torn loose after the 7 day period, or 14 days for the EU, I will not replace or repair the piece without charge.