All orders are shipped out within 24hrs from receiving payment confirmation.
We ship via the Spanish Post Office, Correos de España (www.correos.es)
We use Registered Letter for orders weighing up to 2kg and Priority Int'l Package for the ones over 2kg.
Delivery takes 7-9 working days depending on the destination. Overseas orders can take longer.
You can pay for you order:
1. Via the Etsy direct checkout, and
2. Via Paypal using the corresponding button.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
Problems, Returns, Refunds
1. The buyer has a period of fourteen days from the reception of the order, to return it, previous communication (by means of email directed to: firstname.lastname@example.org), for a refund of the price paid. The merchandise returned has to be in the same conditions it was when sent out.
2. Returns due to product defects, or errors in the shipment: If a given product is defective or erroneous, the buyer needs to communicate that (by means of an email sent to: email@example.com) in the course of the 48 hours following its reception in order to ask for the return of the product or products and its substitution with a new one or refund of the price paid.