* Please allow approximately 3-5 business days for production and processing time. I ship via Bulgarian Posts or EMS (Express Mail Service). Please ask if you would like to upgrade to Express shipping.
International shipping takes about * 2 weeks to Europe, * 2 - 4 weeks to USA everywhere else may takes more than 4 weeks so keep in mind when you place an order.
!!!IMPORTANT!!!! It is possible delay of delivery in bad weather conditions or during Holidays.
International Shipping and Customs: * The buyer is responsible for all unexpected customs charges. Customs charges are not included in your shipping cost.
* Shipping cost is not refundable after the item has been shipped. Please understand that shipping cost is used toward your item’s delivery fee and I do not retain any amount. I ship all items with tracking number for your protection and a guarantee delivery. Once Bulgarian Posts has accepted your item, it is out of our control and becomes Bulgarian Posts responsibility. If by any chance your package is lost, please contact us and I will do our best to help you and find a solution. I want to make sure you are satisfied with your shopping experience at StoykasArt and I will do my very best to make it happen.
The items will be shipped to the address listed given in Etsy - please make sure you wrote it right.
I accept payments through Etsy (direct checkout) using credit/debit cards and Paypal. You do not require to have an Etsy account to make any purchases.
LEAD TIMES Please understand that must of all ítems are handmade and made to order. Our current processing time is 3 to 5 days (PRIOR TO SHIPPING). PLEASE PLAN ACCORDINGLY. I appreciate your patience and understanding as I take care of your orders with the most loving attention to detail.
If you need your item before the estimate arrival date, please contact us before your purchase. I will do everything I can to accommodate your order (rush fees may apply).
Returns & exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
Request a cancellation within: 24 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Additional return information
If you are not completely satisfied with your item, you may return it unused and in its original condition for a refund, anyhow the shipping charges are non-refundable. Items must be posted within 14 days of receipt, and customer is responsible for return shipping cost.