Your shipping address must match the shipping address provided at checkout. Make sure your address details have been updated with ETSY I will post to another address If arranged prior to purchase. I will send as a gift to a friend providing it is in your same country, postage pay be different for different countries. An e-mail will be sent to you the day your parcel has been sent. I do not accept responsibility for lost or stolen post. For International buyers any customs, fees, taxes, tarrifs incured are your responsibility. I can not mark your purchase as "Gift" as this is illegal.
Estimated shipping times, Canada: 2-7 weeks United States: 2-5 weeks Europe: 2-5 weeks New Zealand and Oceania: 1-3 weeks Australia: 3-5 days International buyers please note that your order will usually arrive between 10-15 days. However there are times due to public holidays, extreme weather conditions, airport and postal strikes etc. that your order may take longer, on a rare occasion up to 35 days. I'll do my best to meet these shipping estimates, but cannot guarantee them. Once I have posted the items I am unable to track its location and therefore can not be held responsible for it. If you wish for your parcel to be sent registered mail or Express Post or registered mail this will be an additional cost, just message me for a price.
Paypal or Etsy payments are my methods of payment. Once payment has been received your order will be sent within two business days. You do not need to have a Paypal account to make a purchase using Paypal. Only a credit card. You can sign on as a guest at Etsy to make a payment through Etsy.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
We appreciate your business. If you are unhappy with your purchase, please contact us and we will endeavour to rectify any issues. We include sizes and as much information as we can, so please make sure this fits or it is the size you want before purchase, no refund for wrong size purchase. Colour may vary slightly from monitor to monitor Items must be returned within 7 business days of receipt for an exchange or refund, minus shipping costs. We do not accept responsibility for lost or stolen post. Change of mind or wrong size as all items have measurements in the listing. All items are in secure Post Office approved packaging. Items must be in original state, not used or damaged, we will not refund because the size is not what you want. All sizes are in the description of each item. No refund on knitted baby clothing.
Please contact us if you have any questions about an item.