I am in Lutsk, Ukraine and international shipping takes a little bit longer then domestic. Your understanding is truly appreciated!
I send your purchase 1-3 business days after receiving the payment (excluding weekends) via international registered airmail. All my packages have a tracking number. I'll inform you about it
All items are packaged carefully so they have to arrive in perfect condition.
Please check if your Etsy address is correct. I alway ship to Etsy address unless you request otherwise. It is helpful to give me this info in the "note to seller".
Please note that international customers are responsible for all customs, duties and taxes associated with shipping to their respective countries.
Parcel will go to you depending on your location. - USA: 2,5 - 2,5 weeks - Canada: 2 weeks - Australia: 2-4 weeks - Europe: 1-2 weeks - Russia: 2 weeks - Japan 8-10 days Other: 2-3 weeks
Please note the delivery time may vary and I can't be responsible for losses or delays.
I accept payment through PayPal only.
If you don't have Paypal account and would like to pay with your Credit Card, check this step-by-step tutorial on Etsy checkout: www.etsy.com/help/article/361
If you live in California, I have to collect 8.75% sales tax. PayPal will automatically collect the sales tax.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
I want my customers to be happy with their purchase. Please be sure to read the entire description of the item before you buy. If you have any questions, problems or just want to say hi, you can always contact me through Etsy's conversations!