I ship as stated in my shop's banner ~ shipping time changes due to demand. Shipping can not occur without completed payment. ALL monogramming information needs to be provided to me in the buyers notes or convo. If after 3 attempts to contact you via convos and no response/ no name is provided for monogramming, I will assume no name is needed and ship your mat. I ship both Priority Mail and Parcel Post ~ both with delivery confirmation. I ship priority mail whenever possible and within the postage paid. HAWAII, ALASKA AND PUERTO RICO Take Longer ~ I will always let you know when package has shipped and provide you with the tracking number. I am not responsible for shipping time once package has been shipped as I have no control of the USPS.
If you would like insurance ~ convo me for the additional cost
I accept Paypal, Direct Pay and Money Orders. Payment is DUE WITHIN 2 DAYS! Thank you!
Returns & exchanges
I do not accept returns of monogrammed items - unless there is a misrepresentation of product in listing, error on my part OR a defect/workmanship of the product - YOU HAVE 3 BUSINESS DAYS FROM RECEIPT OF THE ITEM to contact me. Please contact me within those 3 business days and arrangements can be made - I will require all original packaging to be returned with the item. If there is an error and item needs to be returned, MUST be shipped back the same shipping service United States Post Office. Thank You!!!
Orders Are Started Once Purchased and Payment Are Received ~ This Includes Reserve Orders As Well ~ Thank You!
****PLEASE NOTE...WASHING INSTRUCTIONS ARE PER MANUFACTURERS OF FABRICS..COLD GENTLE CYCLE. DO NOT WASH ON WARM OR HOT WATER OR USE LAUNDRY DETERGENT WITH BLEACH...FADING OR SHRINKING MAY OCCUR OF WASHED IMPROPERLY. NO FABRIC SOFTENERS OR DRYER SHEETS EITHER...
***IF NO PATCH AND THREAD COLOR ARE PROVIDED WITHIN 24 HOURS OF ORDER, THEN I WILL DEFAULT TO THE PATCH AND THREAD COLOR SHOWN OR USE THE BEST COMBINATION OF COLORS****
Please ask all questions ~ I am happy to answer them!!
Once Order is Placed ~ THERE IS NO CANCELLATION OF ORDERS ~ THANK YOU***
Custom Orders can take up to 3 weeks for turnaround time ~ Happy to Look For Other Fabrics this adds the additional time