Shipping is FREE for POM POMS domestically but I do use tracking/delivery confirmation VIA USPS!!! ( For U.S. customers only) if ordering smaller kits they will be shipped in an envelope mailer; larger kits will be in a box. I am a recycle-er so I try & use remnants as fillers because after all that is what tissue is for ;) if there are damages from USPS please contact me so that I can send you out new stuff, but allow me time to do so. my shipping is free so take that into consideration that they really aren't "free" for me to ship. thanks so much for your business!
TASSELS and Balloons will come in various packaging depending on size of your order & postage will vary from $5 -$15 depending on your location whether US or Internationally.
Since USPS is a third party I am not liable for any damages or delays that arise from transit of items. I cannot intercept items or change addresses that you leave in your order as your ship to address. Please ensure that your address is accurate before you make purchases.
When your package is shipped, you will be provided a tracking # via email. I do my best to package all items securely so your order arrives safely and can not be held responsible for how the package will be handled by USPS. You assume all the risk. No issues will be refunded for damages that occur in the hands of the mail carrier.
Poms Etc is NOT responsible for shipping issues. Once it leaves our shop, we cannot control the postal service. Delays may happen due to lost packages, bad weather or Holidays. No refunds will be issued.
paypal , checks accepted & direct checkout
Returns & exchanges
I gladly accept exchanges
Contact me within: 3 days of delivery
Ship items back within: 14 days of delivery
I don't accept returns or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
All sales are considered final. poms , tableware , balloons, Tassels or confetti cannot be returned due to their assembly and each order is considered custom since colors are selected by customers. Balloons are considered an at your own risk item because they can pop for any reason due to environment issues. lanterns may, but customer will pay shipping charges & 15% restock fee If you are unhappy with your order then contact us, perhaps we can remedy it. We appreciate your business, and orders are very labor intense. Keep in mind that computers may portray different colors then you recieve due to settings.
****If you would like to see a color choice in person for a Pom Pom I can send you a tissue swatch of that color Free of charge :) just convo me to give me your details