Orders are shipped within 3 business days of payment and are shipped to the address specified in your Etsy account. Unless specified on the listing – ie ‘custom orders’ PLEASE CHECK THE ADDRESS YOU ARE SHIPPING TO IS CORRECT If your order is a gift going directly to the recipient, I can include a personal message card from you for no extra charge. If you would like this service please let me know what you would like me to write (to fit on a postcard) in the "Note to AstronomyGirl Designs" during checkout. Jewellery is shipped in organza bags with a “How to care for your Jewellery” card, while other items are shipped wrapped in delicate tissue paper. Postage rates are completely beyond our control and if you have any questions about the shipping cost of your order please contact us. I am happy to weigh out the items for you to provide the most accurate estimate possible. AstronomyGirl Designs is located on the Mid North Coast of NSW, Australia. • Shipping within Australia normally takes 2-3 working days, but recently Auspost has been taking up to 10 days. • Packages shipped to North America normally takes 3-4 weeks. • Shipping to Europe normally take around 2 weeks to arrive, however some have been delayed as long as 10 weeks. This does not happen often, but it can happen. • Shipping to the rest of the world takes approximately 3-4 weeks, although customs can occasionally delay packages further. Because of the low shipping costs, orders are not insured or traceable. If you do not receive your order in a reasonable amount of time, please contact me and I will discuss it with you. If it has been more than 4 weeks (8 weeks internationally) since your order shipped, it's likely that I will re-send it. If you prefer to have your package insured against loss or damage and traceable, please use the upgrade shipping with your order. Or if you are unsure contact me.
Instant Transfers, Credit Cards and E-checks via PayPal. You do not need a PayPal account to use this system, and PayPal securely accepts all major credit cards. As well as Etsy payments accepted, I also accept Etsy Gift Cards. Payment must be made in full and have cleared before the item is shipped. If you are having any issues with Payment please do not hesitate to contact me and I will assist you in anyway that I can. **Note: Any custom fees & duties are the responsibility of the buyer. Please be aware of the rules & regulations of your home country.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
If you are unhappy with your order for any reason please contact me within 5 working days of receiving your package. I will do my best to resolve the problem quickly. Refunds and exchanges are considered on a case-by-case basis. In the interests of hygiene and for your protection we do not accept returns of, or provide refunds for pierced earrings, packs containing earrings, body jewellery and hair accessories unless the items are of unsatisfactory quality.
CUSTOM-ORDERS: I love custom orders! Custom pieces usually cost between $20 - $200 each, depending on the complexity of the design and the materials required. Please feel free to contact me with your needs and I look forward to working with you on your one of a kind design. WHOLESALE & CONSIGNMENT: I accept wholesale orders of 15 items or more, please contact me for more information. OTHER-POLICIES-AND-INFO: If you have any questions about any of my items or policies please do not hesitate to contact me either by sending us an Etsy conversation.
All my work is done in a smoke free, pet friendly craft room.