You can also access your downloads by going to: My Account > Purchases > Click on the download button next to the purchased item. Your download link is for a ZIP file, please unzip the folder and extract the files. If you can't download your files please let me know, Designs will be emailed to your ETSY account email address(Unless otherwise specified)within 24 hours. Since the digital design can be duplicated, so refund is unacceptable. If you have any questions with the design, feel free to contact me, I will try my best to help.