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I want you to be happy with your purchase! Shop wisely - avoid disappointment! Always read item descriptions carefully prior to purchase. Contact Me Prior To Purchase With Questions - I'm Here To Help!!
Once you receive your item, refunds or repair will be offered if an item made by me is inherently defective. If this is the case, contact me within 3 days of receiving the item. I will ask you to return the item in its original, UNUSED condition shipped in a padded envelope or insulated box along with a copy of your order invoice within 10 days. Once I receive your return, I will refund your shipping and work with you to correct the item to your complete satisfaction! If correction is not possible, I will return your purchase price.
If you are not satisfied with an item for any other reason, PLEASE CONTACT ME PRIOR TO LEAVING NEGATIVE FEEDBACK SO THAT WE MAY WORK IT OUT TOGETHER. Customer service is very important to me! Thanks.
I work to get all orders shipped between 1 and 4 working days! Orders that require me to fabricate your item from scratch may take a few days more!
US Orders: I ship via USPS first class mail with delivery confirmation (tracking). First class mail delivery usually takes 3-7 business days. Priority mail is offered as an upgrade and usually takes 2-3 days. Priority mail includes tracking AND insurance. You may choose this upgrade option at the checkout screen.
International Orders: I ship via USPS First Class International mail. First class usually arrives within 7-21 business days. FIRST CLASS INTERNATIONAL IS NOT TRACKED! PLEASE BE AWARE! I also offer International Priority shipping for an additional fee. If you choose this upgrade, you'll be able to track your package; plus it will get there faster. To upgrade to Priority choose this option at the checkout screen. Any customs duties, taxes, fees, etc that are charged upon delivery are the buyers responsibility and are not reflected in my shipping charges.
General Jewelry care Tips: Keep your jewelry in an airtight container or ziplock bag. Silver, Copper, Pewter, and Brass will tarnish if left out to air for very long periods. It can be polished back to shine, but will remain bright much longer if kept contained!!
International buyers PLEASE READ: I am happy to ship to international buyers. Please be aware your country may charge additional customs duty and/or import taxes. I do not pay for any applicable duty, value added taxes (VAT) or import consumption taxes charged to you by your country. The recipient of the merchandise will be required to pay the duty or VAT upon delivery. Due to import duty valuation adjustments and currency valuations, I am unable to provide an estimate for duty or VAT. I will not falsify customs documents. Please do not ask or expect me to. I will NOT mark an item as a gift on the customs form. For further reading on U.S. Customs Codes, please refer to the following: http://www.gpo.gov/fdsys/pkg/USCODE-2010-title19/pdf/USCODE-2010-title19-chap4-subtitleIII-partV-sec1592.pdf Thank you for understanding.
Owner: Laurie L. Hagstrom GenuineTwinkie at Etsy.com