We are locating at Hong Kong which is next to China and Macow. The parcel transit time is around:
Asia, UK, Germany – 7 to 14 days Australia /New Zealand – 8 to 14 days USA / Canada – 8 to 14 days by depending on Post Office handling in destination South America, Africa – 21 to 28 days HK, China & Macow - we don't ship to these locations (we can’t guarantee delivery time due to uncertain handling by Post Office in destination, please consider this before your order placement )
All import taxes are at buyer's own responsible. If your country is applying tax at low import value, please put note for value to be declared for customs purpose under your order for our handling. We do not suggest to declare customs value in too low since it is the value to be compensated by Post Office if any loss of package during transportation unless buyer will bear such risk by themselves. Another option you can consider to split your order.
The postage fee we stated is included both postage and packaging fee. Some countries are applying higher postage fee such as Europe and Australia. We will also apply different packaging based on what items to be combined shipping for give protection during transportation such as sticker we will add paper cardboard to prevent wrinkle. If there is saving of actual postage/packaging fee, we will refund after package submission. You may compare total cost if to buy locally for decide the purchase.
We will provide tracking# upon dispatch and may need help from buyer to watch out the parcel at your end. If it can’t reach you per above mentioned transit time, you may check with your Post Office online per website address provided or convo us that we will check status with Post Office in HK for let you know.
We suggest you to convo us in first instead of initiating the claim to Etsy since would provide you the solution in straight away for avoid any delays or extra handling.
We can only accept Paypal for the moment
Returns & exchanges
If any packages are received in damage due to transportaion or wrong items against the ones ordered, please kindly take photo and send us for proceed the refund.