I aim to send all items within 1-3 working days, you will receive a dispatch email as soon as your order has been sent.
UK Items are sent via 2nd Class post, please allow up to 5 working days delivery.
Europe and International Items are sent using International Standard Mail, delivery times vary depending on area and country. Items are usually received within 1-2 weeks, but please allow up to 25 working days altogether.
Everyone If you prefer a more accurate timescale and location of your order please contact me before ordering for a price to send your item(s) tracked. If you decide not to go with this option we cannot be held responsible for lost or missing mail. I obtain proof of posting with every order.
I accept PayPal, all debit and credit cards as well as Etsy gift cards.
Returns & exchanges
I gladly accept returns and cancellations
Contact me within: 3 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 4 hours of purchase
I don't accept exchanges
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
I trust you will be happy with the items you receive, I always check and double check that the items are to the best quality, however should you be unhappy for any reason or receive a damaged/faulty item I will replace the item, if this is not possible I will offer a refund.
Items must be returned in original packaging before I can replace or refund the item.
As stated above, I am unable to offer a refund for any items that are lost or missing, unless you contacted me when you placed the order and paid for a shipping upgrade to tracked.
I only charge shipping on the first item (whichever is the highest price), any additional items added to basket from my shop the shipping is free!
Shipping cost includes packaging and the cost of sending the item(s) via International Standard (or 2nd class for UK Customers)
I make sure all my items are packaged well and securely so you receive your items safe and sound.