As soon as payment is confirmed, the order will be shipped as soon as possible, during business days, no later than within 7 business days. Please also note that shipping charges are kept as low as possible, & in addition to postage also include materials & handling. As a special offer for customers, any order $25 or more will recieve free shipping using the coupon code FREESHIP25. Any questions please feel free to ask. Thank you.
I currently accept credit cards, checks, money orders & paypal as methods of payment.
Returns & exchanges
I gladly accept returns and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 2 days of purchase
I don't accept exchanges
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
If you are not satisfied, please message me & allow me to remedy the problem, & if not a refund will be issued within 7 business days. However shipping costs cannot be refunded, as a cost is incurred once an order is placed. Note : It is the buyer's responsibility to read any & all titles, descriptions & shop policies as well as ask any questions prior to making a purchase please also view ALL photos a ruler is provided for size reference on items I'm more than happy to answer any & all questions & concerns.
Each item comes in a drawstring organza pouch or gift box. If you have any questions please feel free to send me a message on Etsy & I will respond within 24 hours.
I am happy to offer the option to send items gift packaged with a personalized message at no extra charge to recipients if desired.
Please note: Special offer discounts or separate individual one time only offers may not be combined with any sale in the shop or combined with any coupon. Only one coupon may be used at a time. Please also note specific offers to individual buyers may not be combined with any other discount & the length of any offer must be verified & confirmed prior to purchase. Please also note that an offer is only valid if it is explicity acknowledged & agreed to by the buyer, all special offers will be made on a day to day basis. Please also note that a courtesy notification of a new sale or promotion does not equate to combining a prior extra discount offer with a sale.
Prices are kept as low as possible to ensure a fair & equitable transaction. If multiples are ordered of any item, a quantity discount is offered & the shipping charge is usually removed for bulk orders.
After a purchase is made there will be no price adjustments so please note all prices, fees, etc. & kindly ask any questions prior to purchase I am happy to address any concerns & work to reach a mutually beneficial arrangement.
Note: SilverGemJewelryEtc is not in any way associated or affiliated with swarovski crystal original company/brand & do not represent the swarovski crystal trademark/brand if there are any questions about any products please contact me through Etsy or email, firstname.lastname@example.org, as soon as possible. thank you.