TO CANADA: Lettermail: 2-8 business days. Xpresspost: 3 business days. Tracking included.
TO USA: Lettermail: 4-6 business days. Light Packet: 4-6 business days. Less chance of return/loss. Small Packet-Air: 5 to 8 business days. Less chance of return/loss.
TO INTERNATIONAL: Lettermail: 4-7 business days. Light Packet: 4-7 business days. Less chance of return/loss. Small Packet-Surface: 4 to 6 weeks. Small Packet-Air: 6 to 10 business days. Less chance of return/loss.
OTHER SHIPPING INFO: There is no coverage or tracking on the regular shipping options, please contact us if you would like to purchase upgraded shipping with tracking, this is the only way to protect your package from loss or damage in the mail.
*Shipping times are those provided by Canada Post as guidelines, they are not guaranteed and are subject to change.
We ship with Canada Post, please see individual ad for details about production time and type of shipping offered for the item.
Please be advised that we will NOT be held responsible for any postal company's mistreatment of the package or lost in transit package. We keep records/proof of shipment and can provide yours upon request.
There is no coverage or tracking on the regular shipping options, please contact us prior to purchasing if you would like to purchase upgraded shipping/tracking, this is the only way to protect your package from loss or damage in the mail. You may want to do this especially if you live in an area that has un-trustworthy postal companies.
If you have any other questions or requests simply send us a message and we'd be happy to help and do our best to accommodate your needs!
Payment is required within 48 hours of purchasing an ad.
Returns & exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Additional return information
If you have an issue with any of our products please contact us through a message and we will be happy to work something out with you!
Please do not leave bad feedback right away before we have a chance to fix the problem.
Q: I want something I don't see in your shop, do you accept commissions?
A: YES, You can find my commission page at http://identitypollution.tumblr.com/about
Alternatively, you can send a message to this account with any question about a product you would like to have made.
Q: What is a pre-order?
A: A pre-order is when I don't have the item in hand yet but am collecting orders for it in advance so that when it arrives I can ship them out immediately or raise the funds to make the initial order. Pre-orders mean waiting a little longer for the item to arrive but you get to support the creation of something as well as be among the first to get it when it comes in!