Shipping is done via FedEx and USPS. Sometimes lost packages or damaged products occur. I like to offer package insurance at an extra cost. If you wish to purchase insurance it is normally around $2 per package. I encourage you to do so to protect yourself against lost or damaged packages. I can send you a seperate invoice for the cost of the insurance as this is not included in the shipping cost quoted.
Please pay within 48 hours of purchase, unless special arrangements are made. All orders will begin once payment is confirmed via Etsy checkout. (Visa, Mastercard, American Express or Discover).
Returns & exchanges
Designbeyondcreative values your business. All items are custom so there are no refunds given. Make sure to double check all spelling of name(s). If not specified the customer will receive the default size which is the smallest size offered. In the likelihood you are unhappy with your items, please contact me and I will see what I can do to resolve the matter. I strive very hard to always have a satisfied customer.
Turn around time is normally 7 to 14 days unless the order is large and could take longer. Should this occur it will be communicated up front. If you are in a rush for items, please let me know and I will see if I can work to accomodate your needs.