Deliveries will be made by Royal Mail or Hermes. All ready to go items will be despatched in 2 to 5 working days. Made to order items will despatch in 1 to 2 weeks unless otherwise stated. If you need items by a certain date, please contact me and I will do my absolute best to achieve this. I will always confirm when items have been despatched.
I accept payments through PayPal.
Returns & exchanges
I really hope that you are happy with your purchase but if for any reason you are not, please contact me. I will refund any faulty, pre made orders within 7 days of delivery. I can only refund or exchange items that are unused, and undamaged. Returns must be pre-authorized prior to sending merchandise back. Returned merchandise must be in its original packaging, accompanied by a copy of purchase receipt, insured for the full price and returned within 10 days of delivery. Please note, postage charges are not refundable. Return postage costs are customer’s responsibility unless there is damage to the item. All sale items are final. Once we have received your return we will process the refund or exchange within 5 business days
Bespoke items or personalised items can only be returned if they are faulty.
My lampshades are backed using flame retardant PVC and for all lampshades, the maximum lamp recommended is an 11 watt eco bulb (energy saving). All lampshades include a converter plug to adapt to UK/European fittings unless otherwise stated. Please note, due to the size of the pattern repeat on certain fabrics, your lampshade(s) may not show the exact image illustrated. Colours are reproduced as accurately as possible however, as with all photography, there may be some variation.