We ship items insured, with delivery confirmation to the continental U.S. We may ship via UPS, USPS, and FedEx (larger items may be by freight).
Orders will be shipped out within 2 business days of receipt of payment (to also allow a cancellation window). Once item ships it cannot be canceled.
If your item ships flat-rate, you may receive a refund of shipping on an order if it exceeds the flat-rate amount (minus any additional insurance cost over the $50 included with flat-rate).
We use PayPal and Direct Checkout to process credit card payments: i.e. visa, mastercard, amex (you do not need a PayPal account to pay your order). Payment in full is due before the item is prepared for shipment.
We allow a 24 hour window (from time of order) to cancel any order. Once packaging has begun, any cancellations will incur a cancellation fee in the amount of $7.
CT residents will add 6.35% sales tax.
******* BUYERS: Etsy requires an account to make purchases. If you'd rather not do that just contact us - email@example.com - and we'll sort it out another way.
Returns & exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Additional return information
All Sales Are Final. Because of the natural characteristics of the materials being used (and the mixing of different species) in the construction of items and the timeframe involved in building items to their eventual sale and shipment, we cannot guarantee them. We visually inspect all items before they are shipped and will notify the buyer of any issues that may warrant a canceled sale. It is at our discretion if a reduced cost adjustment may be applicable.
Wood is a natural product that will continue to see movement (expansion, contraction) throughout its existence. Cracks, warping, cupping and any other characteristics are deemed a natural occurrence of the wood fibers and cannot be controlled or prevented completely. Proper care (on the user’s part) must be taken to maintain a stable environment - temperature, humidity, and exposure to liquids play a huge part in how the wood reacts to its environment.
There may be discrepancies in color from what is being viewed on the computer to what is actually delivered. We take care to provide the correct lighting and color representation of all images presented, but wood will naturally darken with age. Blemishes are also characteristic of wood and may or may not be left in for aesthetic reasons.
This policy applies to all items, including custom orders (especially items with a customers monogram/name).
Feel free to contact us with any questions before making a purchase, or to get specifically detailed pics of an item your interested in.
Item designs will vary. They may see limited use (to determine adequate function, usability and longevity) before being offered for sale.
Ask us about building a custom item, or modifying an existing item.