Please make sure your address is correct. You will be responsible for any mail sent to a wrong address that you still have on file on Etsy.
I ship via USPS via first class on most orders. I ship via priority on large wedding orders.
Insurance will need to be purchased on orders over $150. All large wedding orders will require signature confirmation at your address. You will be sent a tracking number once your package is being shipped.
To international customers: please contact us before ordering, so that we may quote you a more accurate shipping rate. Any applicable custom fees or taxes are the responsibility of the customers.
We accept Paypal, Credit Cards, Debit Cards, and Etsy Gift Cards.
Payment Policies: CUSTOM ORDERS
On custom orders, full payment is required. Please pay within 7 days. Upon receipt of payment, we will begin working on your order and getting any additional supplies that we may need in two days from your purchase.
I'm a great communicator and I will update you consistently on your order. I send photos also. This is where you are able to adjust things. Adjustments decided after your approval, will incur additional labor and supplies costs.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
In the event that you are not satisfied with your purchase, please contact us as soon as possible, so we can work something out.