I ship USPS Parcel Post with a delivery confirmation or USPS Priority Mail. I can also use other methods. Just convo me and we can work out almost anything. I will ship Internationally. Please convo me to discuss if the International shipping option does not populate.
PLEASE NOTE: I ship items to the address provided to me via PAYPAL and Etsy. IF you need the item shipped to a different address please make a note of it in your Paypal "note to seller" area. You may also contact me regarding a different shipping address.
If you wish to have insurance placed on the item, please convo me in advance so we can make arrangements.
I will send an e-mail/convo to the buyer acknowledging your order, confirming shipping and the confirmation number.
I accept payment through Paypal, Etsy's Credit Card service, and Etsy Gift Cards. I am a verified and confirmed member.
If you have any questions, please feel free to ask! :-)
Returns & exchanges
I guarantee you will be happy with your item. However, if you should not be satisfied, please contact me as soon as possible for a prompt resolution. I will gladly accept returns for a full refund minus cost of shipping. Returns need to be made within 10 days of receipt. The item must be received back in its original condition. Upon the item's safe return payment will promptly be refunded (selling price only - not including shipping costs). Holiday items can not be returned once the Holiday has arrived and/or passed.
I am not responsible for lost, broken, stolen or damaged items in the mail. I will be more than happy to assist my buyers in filing insurance claims through the USPS should an insured item get damaged.
I like to keep an open line of communication with my customers. I love talking to my customers! I feel it gives people a sense of personal service and develops a trust. I particularly enjoy hearing about how my creations or vintage finds are being enjoyed. If you ever have any questions about an item or need additional information on something, please do not hesitate to contact to me.
At this time I am not taking any custom orders on model horses.