I aim to ship your items within 5 working days of receiving your payment via first class if within the UK. However, items may be shipped using an alternative method at the discretion of Ciel Creations. Overseas orders are sent via airmail. Please note that any additional charges made via customs are your sole responsibility.
All lampwork beads are wrapped in tissue and bubble wrap then placed in a sturdy cardboard box.
All jewellery items are carefully packaged in boxes, bubble wrap and placed in bubble transit bags or sturdy cardboard boxes to minimise potential damage.
This has proved to be a reliable way of shipping items.
I accept payment via PayPal for all orders.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
In the unlikely event that you are unhappy with your items, please see the following:
Changed Your Mind?
Ciel Creations offers a 14 day no fuss money back guarantee.
If you have changed your mind about an item and wish to return it, you can, so long as you inform Ciel Creations within 14 days of receipt. The item must not be worn or used and returned "as new" with all the packaging intact. Please note that for hygiene reasons, earrings cannot be returned if the seal on the packaging has been broken.
Once you've informed Ciel Creations that you wish to return the items and have received an acknowledgement from Ciel Creations, then you may return the goods at your own expense. Once Ciel Creations has received the goods, a full refund, less any delivery charges, will be made via your original payment method.
If the items are damaged upon receipt, please contact Ciel Creations within 14 days of receiving your items. The items should be repackaged in the original packaging and returned to Ciel Creations. Once Ciel Creations has received the items, a replacement or full refund will be made via your original payment method. If a replacement is required, Ciel Creations will endeavour to reproduce an identical item, but cannot guarantee this due to current stock and suppliers.