I ship to the address provided through Etsy. If you would like me to send items to a different address just let me know. For international shipping outside Morocco we normally use registered mail- safe and cheap - please note that shipping from Morocco can take 15-20 days. If you need a fast delivery let us know and we will let you know the costs. All products leave our atelier in perfect condition and are carefully packaged prior to shipment to ensure their safe arrival at their final destinations. I cannot be held liable for damage, delay or loss caused in transit by the mail services.
Etsy keeps your payment information secure. Etsy shops never receive your credit card information. Once you have complete the order, you will receive an automated email (please check FAQ to learn more about our trusted payment company). Items will be posted within 3-5 working days of payment being received. Fashion items are manufactured on order. Time of delivery are variable (max 4-6 weeks) Any purchase has to be paid max 7 days after the order, if not the item will be re listed and the sale canceled.
ORDERS: Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying. These charges are normally collected by the delivering freight (shipping) company or when you pick the item up – do not confuse them for additional shipping charges.
Please do not hesitate to contact me if you have any questions about the payment or shipping process.
Returns & exchanges
It is very important for me that my customers will be happy. If there is any problem with your order, please let me know. I will do my best to resolve any issue concerning your satisfaction.