Most projects will ship within 3 business days of payment, unless otherwise stated. Custom crafts and larger items, such as quilts can take up to 8 weeks depending on detail and embroidery. All shipments are sent via USPS.
Please verify you are providing the correct shipping address when placing an order as all shipments will be sent to the exact address provided. We are not responsible for packages delivered to an incorrect address.
Payment is accepted via PayPal or credit card. Payment must be received before an item can ship.
For custom orders, payment must be received before a project is started as they are made to order. Quilt order cancellations will be considered on a case by case basis.
Returns & exchanges
I gladly accept returns
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
For all custom quilts, if you are unsatisfied with a design BEFORE work has begun we will refund your deposit and, if necessary, return your shirts. Once work has begun on a project, there are no refunds.
For craft items, if you are unsatisfied with an item, please return it within 30 days of receipt and we will refund your purchase price.
There are no refunds on digital patterns or quilt kits, once shipped.
*Disclaimer: All items are handmade with care by Lily Pad Crafts. Some items are made using fabric designs licensed by Disney, Marvel, DC Comics, NFL and others. We DO NOT claim any ownership of these designs. Lily Pad Crafts is not sponsored by these companies.