Delivery Times All orders will be sent out dreckly!
We at Cornish Whispers want you to be enjoying your new hand made items as soon as is possible although all good things take time, and the majority of our items are made to order, so please allow up to seven working days for delivery of our bespoke custom and personalised items. It is our aim to design, make and despatch every order within two working days of receipt, which is why most of our UK customers are pleased to receive their orders in less than a week.
If you need any products by a specific date, please let us know that date when you place your order and we'll ensure you get your order in good time.
Please call us on 08452 696 452 if you need clarification of a delivery date for your order.
Lost Parcels If your order has not arrived and you are concerned that it could be lost in the post, please check with your local post office first before contacting us. A parcel is not classed as lost by the Royal Mail until 15 days have passed. If you have not received your parcel after this time then please contact us so we can make a lost parcel claim on your behalf.
'Not called for' If a parcel is returned to us as 'Not called for' then a subsidised re-delivery fee of £2.50 will be made to send it out again, or deducted from your payment method if a replacement has been sent.
Damaged Parcels If your parcel arrives damaged, then we will send you a replacement, and we may ask you to send us a digital photograph of the damage in order to assess whether the item will need to be returned, and to assist with any Royal mail claim. If the item is to be returned, we will send a freepost return label to return the damaged item. Failure to return the damaged item will result in the full price becoming payable for the replacement goods and charged to your payment method. It is also advisable to obtain a free proof of postage from the post office when returning items to us.
Delayed Parcels Although most of our customers are delighted to receive their orders within a few days, occasionally circumstances outside of our control may cause parcels to be delayed. Express delivery options chosen will ensure that your order will be sent by the priority service. In exceptional circumstances, such as heavy snow or adverse weather conditions (particularly in rural areas) our carriers may experience problems delivering in your area which can cause temporary withdrawal of the special delivery guarantee from Royal mail, or general delays. No postage refunds can be made for delayed parcels due to these circumstances, although if a delayed parcel is no longer required, then it can be returned for a full refund. (Subject to returns policy)
Methods of Payment Credit or debit card, via Paypal. We also offer a pro-forma invoice for business customers. Please make your order by telephone or send us a purchase order to have a pro-forma sent to you by return.
Pricing Cornish Whispers is not registered for VAT, so you will not pay VAT on your purchases from us. For security reasons, we have capped the maximum online transaction limit to £350. If you need to place a large order, please contact us. An order above this value may also qualify for a discount.
Returns & exchanges
Refund Policy & Returns
Non Personalised Items We offer a no quibble 14 Day Money back guarantee. * We hope that you love your products and never need to return any, but we totally understand that sometimes such occasions arise, and we are happy to accept returns for any reason.
If you have some things you would like to return, please simply fill in our returns form.
*Not applicable to personalised items, please see below. We do not charge a re-stocking fee for returns or cancellations. Refunds are given if any part of your order is unavailable. An exchange will be offered for faulty or damaged items & if a replacement is not available then a credit voucher or a refund will be issued.
If the goods are faulty or damaged on arrival, then a replacement sent to you free of charge, however if the goods are unsuitable or no longer required, you must cover the costs of returning the goods back to us and where a refund is required the original delivery charge will not be refunded.
It is the customers responsibility for the safe return of any item being sent back to us. Items sent back to us must include all original packaging, leaflets, booklets, instructions or inserts that were inside when you received it and in the condition it was received. Failure to do this will result in a reduction of any credit issued.
Replacement items will only be sent out after the return of the original item, unless otherwise agreed. Unreturned items will be charged to your original payment method.
We will not exchange or refund goods that are willfully / accidentally damaged, repaired or modified. All returns, credit notes and refunds offered are down to our discretion.
It is advisable to obtain a free proof of postage from the post office when returning items to us.
Please ensure the accuracy of your spellings of names and personalised messages entered into the website when ordering. Spellings will be reproduced exactly as entered into the website forms, and it is your responsibility to check this is correct when submitting your order to us.
Bespoke tailor made and personalised items may not be returned, but for items damaged in transit, a replacement may be offered upon receipt of proof of the damage..
Additional Information We at Cornish Whispers want you to enjoy a fast, efficient and trouble free delivery service. Simply order your Cornish hand made gifts and tell us where you want them delivered.
If you have your own ideas that you would like brought to life, we are happy to work with you. We are also happy to design and engrave one off custom pieces. We look forward to being of service to you.