We will ship to your address provided to Etsy if no further information is notified.
The orders will be shipped via China Post with registered-mail service. Once the pieces are gone, you will receive a Tracking Number. (http://intmail.183.com.cn/item/itemStatusQuery.do?lan=0). The normal period for the package to arrive is 7-21 business days. No orders will be shipped during weekends and China Public Holidays. Meanwhile, we are not responsible for delays caused by postal services, security or customs checking.
For urgent orders, registered air-mail service is available. It takes around 7 business days to arrive. Please contact us BEFORE the shipment for additional fees if you want to upgrade the delivery.
Delivery insurance is not included in the postage and if you’d like it insured, please let us know and we will inform you of the additional fees.
International buyers are responsible for import duties and/or taxes. Any fee involved in customs charges and/or refusal to accept delivery should be afforded by buyers, including international shipment (both the original and the returned shipments) and handling.
If the payment is not completed within 48 hours or no message of late payment is left when the purchase happens, the transaction will be canceled.
Once the goods are shipped, payment cancellation is not accepted.
Returns & exchanges
We do accept exchanges or repair due to material defects or craftsmanship errors. Please inform us of the problem within 3 days in receipt of the shipment and return it within 7 days. Please inform us of it BEFORE you return the piece. The product must be unused, remaining their original condition and packaging. Buyers are responsible for the shipment fare of the return (and the re-send, depending on the situation) .
Don’t hesitate to contact us if you have more inquiries.
It’s our philosophy to satisfy our clients and we would like to make things work for both parties. Please contact us before you considering leaving a neuter or negative feedback. We value your precious opinions, to help us build a better shopping land for handmade lovers.
All content of photos, illustrations and texts is copyright by sunflowercase. All rights reserved.
All customer information is respected and will not be released to a third party for business purposes or other illegal use.
We welcome custom orders! Please contact us to have your dream piece .