UK PARCELS: Parcels are sent within 3 days of cleared payment via Royal Mail 2nd class recorded delivery or My Hermes which have to be signed for, with the exception of the greetings cards that go normal 1st class post.
OVERSEAS PARCELS: Parcels are sent within 3 days of cleared payment via Royal Mail. PLEASE NOTE All postage costs include tracking and insurance. Please contact me prior to purchase If you do not require insurance and tracking. Your purchase is being shipped within and from Great Britain and there may be a customs fee added to your package by your country's custom office. Sorry but I have no control or responsibility over these issues.
I accept payment with PayPal and most major credit and debit cards as well as Etsy Gift
For all "Custom Made" orders I ask for a 50% deposit and then the balance 1 week before completion and despatch.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
If you are not satisfied with your purchase for whatever reason upon receiving it, please contact me within 30 days of your order date. I will accept a return of the item in it's original condition. You will need to pay the return shipping expenses. Please contact me first before returning any items. Once I have received and inspected the item, I will refund the full purchase amount, minus the shipping fees.
Please note that I cannot accept refunds on custom made items.
Christmas 2015 latest shipping dates
UK Services UK Inland Services
Thursday 18 December 2nd Class and Royal Mail Signed For® Saturday 20 December 1st Class and Royal Mail Signed For® Tuesday 23 December Royal Mail Special Delivery Guaranteed®
International Services International Economy (formerly known as Surface Mail)
Monday 29 September Africa, Asia, Australia, Caribbean, Central & South America, New Zealand Tuesday 30 September Far and Middle East (except Hong Kong and Singapore) Tuesday 14 October Canada, Hong Kong, Singapore, South Africa, USA Tuesday 4 November Cyprus, Eastern Europe, Greece, Iceland, Malta, Turkey Tuesday 18 November Western Europe
International Standard (formerly Airmail) and all International Tracking and Signature Services (formerly Airsure® and International Signed For®)
Wednesday 3 December Asia, Far East (including Japan), New Zealand Thursday 4 December Australia Friday 5 December Africa, Caribbean, Central & South America, Middle East Monday 8 December Cyprus, Eastern Europe, Greece Tuesday 9 December Canada, Poland Friday 12 December USA Saturday 13 December Western Europe (excluding Greece, Poland)
International Standard HM Forces Mail - British Forces Post Office® (BFPO)
Friday 28 November Operational BFPOs Friday 12 December Static BFPOs