All items are wrapped in tissue and tied with ribbon, then packaged securely for posting.
All items will usually be posted out to you within 1-3 working days unless there is a message in these policies to state differently, I will usually also update the shipping profile for each item.
All items will be posted using Royal Mail 1st class post, although Royal Mail state that this is a next day service please allow 2-3 days at least for delivery.
Please allow a reasonable time for the package to arrive. Packages to the USA can take up to 4 weeks especially at busy times...
I will always get a PROOF OF POSTING.
Please allow extra time for delivery at peak delivery times such as Christmas, as well as Bank Holidays and at times of bad weather or disaster.
Please note that buyers are responsible for any and all duties and customs charges that may be incurred.
If the item is a gift then please allow enough time for it to be delivered
You can use the following methods of payment
- Etsy checkout (where you can use major credit and debit cards) - Paypal You do not need to have a PayPal Account, it is possible to use the site to pay with your bank debit/credit card. -Etsy Gift Cards
I do not accept cheques.
Please be aware that if you pay using an e-cheque on PayPal ,then the goods can not be despatched until we have received notification that the cheque has cleared.
Returns & exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 21 days of delivery
Request a cancellation within: 24 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Additional return information
Obviously I want you to be very happy with what you have bought, but ,if when you receive it there is a problem then please contact me via the email contact form.
If the item is faulty please contact me first via email so I may try to sort any problems.
If the item is faulty and you do not wish to have it replaced then please return the item to me with its original packaging for a full refund plus return postage.
Under the EU Directive on Consumer Rights June 2014, you now have 14 days from receipt to change your mind and return the item or provide proof that you have returned the item. Please note, you will receive a full refund of the original item and postage but you will be responsible for paying the return postage costs. This complies with the Distance Selling Regulations and they stipulate that all items must be returned in saleable condition. If they have been used or damaged then a deduction can be made from your refund.
You will need to use a Tracked Service to obtain proof of posting and may need additional insurance to cover the value of the item or items.
Under the new regulations I have to offer a cancellation form for customers use - it is optional but regulations stipulate I have to have one available. If you require a cancellation form please request one and I will email it to you.
Please note that the above Returns policy is not applicable to Custom made items. That is items made to your custom specifications of size and design.
FAULTY ITEMS: If the item is faulty, please let me know and return it within 6 months of your payment. I will then refund the purchase price and postage or exchange it if preferred.
Please obtain proof of posting for any returns.
INTERNATIONAL BUYERS – please note: - Import duties, taxes and charges are not included in the item price or P&P charges. These charges are the buyer’s responsibility - Please check with your country’s customs office to determine what these additional costs will be prior to buying.