Shipping is via USPS, first class and priority. Large and heavy items may be shipped FedEx. Orders are processed daily and usually shipped day after payment has cleared. Long items such as long hands are shipped in special cut mailing tubes.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 7 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
Customer satisfaction is #1.. Please return in original packaging, packed as received, in new, unused condition within 30 days of purchase. You will be refunded same method as original payment, less 15% inspection/restocking fee and minus postage costs for original shipment. Please include a note why returning along with your PO #.
If your item is found to be faulty please accept our apologies and return withing 30 days of purchase and we"ll issue a full refund, or replacement (your choice), and also refund first class mail postage cost to return to us.