Exclusively designed for BQueen Collection Crochet Hooks, this hook box is meant to safely hug your hooks no matter your custom features while protecting them for storage or travel. The box has modern, clean and crisp design in matte black with a glossed black BQueen logo.
8in L x 1 3/8in H x 2 1/8in W Matte Black interior/exterior Protective foam for all hook shapes* Lightweight and travel friendly Designed and manufactured in the USA from wood substrate *Jumbo and XXL sizes do not fit in the box. If you're unsure about size fitting, please email us to verify.
Do you ship internationally? Yes, BQueen ships worldwide. Please note that some of our shipment options require a signature upon delivery.
How do you ship your orders? We use both United States Postal Service (USPS) and DHL
How long does shipping take? Shipping options and their expected delivery times are shown at checkout. This does not account for holidays, delays in customs, or weather.
PLEASE NOTE: Shipping times, especially international, are not guaranteed even to us as the business owners. International orders may sit in customs or international distribution centers and any delay due to this is out of our control, regardless of the class of shipping that was purchased.
Who is responsible for international duty fees? All orders shipped outside the US may have duty or tax fees that your country might charge you when you collect your item. You are responsible for this cost. It is illegal for us to falsify any information on your package, including marking your package as a “gift.”
How long until my order ships? This greatly depends on the product. Please check the specific product listing for estimated processing times, or email us for further questions.
We accept both PayPal and Direct Checkout for payment methods. This link will guide you through the Pay Pal Payment process, if you are new to Etsy:
This link provides information on using Direct Checkout:
Returns & exchanges
I gladly accept returns
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
What is the BQueen crochet hook warranty? Your BQueen wood crochet hook is guaranteed against defects in materials and workmanship for a period of 180 days from the date of purchase. During this time, we will exchange or repair, at our discretion, your crochet hook.
IMPORTANT: Damage caused by accident, misuse, or lack of care are not covered by the warranty.
Services/Repairs Under Warranty: Please email us to confirm the details of your defective crochet hook. To receive a refund/replacement under warranty, the crochet hook must be mailed to us before we can approve the warranty. When mailing your crochet hook, package it safely with padding and mail it to the address provided in our email communications. Shipping fees of a defective crochet hook TO BQueen are not covered, but when we mail your replacement/repaired hook we will cover the costs. Tracking and signature confirmation upon delivery is recommended when mailing your hook.
Services/Repairs NOT Under Warranty: Please email us so we can estimate the charges for replacement or repair. If mailing your hook to us, package your crochet hook safely and mail it to the address provided in our email communications. Tracking and signature confirmation upon delivery is recommended when mailing your hook.
Please note that replacement crochet hooks will take 2 - 3 weeks to ship.
We appreciate your honesty and support of our small business.
What if I want to return my hook? We accept returns - no questions asked - as long as it's within 2 weeks from the delivered date. The hook must be in perfect condition and a refund will be issued upon BQueen receiving the hook, minus the cost of shipping originally paid to send the hook(s). Customer is responsible for return postage.