International orders are at current USPS postal international rates with no additional charges.
Domestic US mail is USPS First Class mail, with shipping upgrades available at checkout.
Please, check your address on the etsy invoice upon purchase. Sometimes an older, default address from your payment provider will be sent even if you entered your new one in etsy. If the order is sent back to me because of a wrong address there will be an additional charge for postage. The post office does not mail again free.
My processing times (the time from order received until I place it in the mail) is usually 3-7 days, excluding days the post office is closed.
International times can be anywhere from 3-8 weeks allowing for shipping and customs offices in both of our countries. I can not promise or guarantee delivery times .
Buyers are responsible for any handling fees, VAT taxes, customs fees, or charges as you are the importer of the item into your country.
Payment is expected at time of purchase, and on custom orders. Direct Checkout, and PayPal are accepted. No checks or cash accepted.
VAT is not included in the purchase price, I do not collect VAT, and it may be required by the buyer when received in your country. At checkout etsy provides more information about this.
Please allow up to 10 days for e-checks to clear. I have no control over the length of time if takes to clear, and can not ship until cleared.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 21 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
I want you to be happy. So, if there is any reason for concerns please contact me and I will work it out! Returns are welcome on most items in unworn, new condition. Once we agree on details of the return, or exchange, you pay the return postage, and I will refund the original price minus the original shipping upon arrival. Item must be returned for credit, refund, or exchange in undamaged, unworn (new as shipped to you) condition.
In all cases, once a return is agreed upon, the item must be returned in saleable condition. No return - no refund.
Please note, as stated in listings for the willie warmers, I can not accept returns on custom made, or intimate apparel. If you need a different size please let me know in advance, so that I can make size adjustments first - usually at no extra charge.
Custom order are very welcomed! After we settle on design and price I will create a custom listing for you to purchase. All custom orders require purchase first before I start.